Return and Refund Policy

At Al Jannat Metal Furniture, we specialize in customized metal furniture made according to each customer's specific requirements, preferences, and design choices.

1. No Returns on Customized Products

Since our furniture is made to order and customized specifically for you from A to Z, we do not accept returns or exchanges for customized products due to a change of mind, incorrect measurements provided by the customer, or personal preferences after the order has been confirmed.

2. Order Confirmation

Please carefully review your product design, dimensions, materials, color, and other specifications before confirming your order. Once production begins, changes or cancellations may not be possible.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery and provide photographs or videos showing the issue. We will review your claim and work with you to find an appropriate solution.

4. Refunds

Refunds are not available for customized products simply because a customer changes their mind or no longer wants the product. Any approved refund for a valid issue will be handled according to the applicable circumstances and legal requirements.

5. Contact Us

If you have any questions or concerns about your customized order, please contact Al Jannat Metal Furniture before placing your order. We are committed to providing furniture made to match your requirements.