Frequently Asked Questions (FAQs)
1. What types of furniture do you offer?
We specialize in luxury metal furniture, including metal beds, dining sets, and custom-designed furniture made to suit your style and requirements.
2. Do you offer customized furniture?
Yes! We offer customized furniture according to your preferred design, size, dimensions, color, and requirements. Contact us to discuss your ideas.
3. Do you deliver across Pakistan?
Yes, we offer nationwide delivery across Pakistan. Delivery availability, charges, and estimated timelines depend on your location and order details.
4. How do your payment terms work?
We require 50% advance payment to confirm your order and the remaining 50% before delivery. Production begins according to the agreed order terms.
5. How are shipping charges calculated?
Shipping charges depend on the furniture's weight, dimensions, packaging, delivery location, and courier or transport charges. We confirm the applicable shipping cost before dispatch.
6. How long does delivery take?
Delivery time depends on the furniture design, customization requirements, production time, and delivery location. We will share an estimated timeline when confirming your order.
7. Can I change my order after confirmation?
Because our furniture is customized, please confirm all dimensions, designs, colors, and other specifications before placing your order. Changes may not be possible once production has started.
8. What is your return and refund policy?
Customized furniture is generally non-returnable and non-refundable for change of mind or customer-approved specifications. If your order arrives damaged or has a manufacturing defect, contact us promptly with photos so we can review the issue under our policy and applicable law.
9. How can I place an order?
Browse our products on our website, select your preferred furniture, and contact us to confirm customization options, pricing, payment terms, and delivery details.
10. How can I contact Al Jannat Luxury Metal Furniture?
Contact us through the contact details listed on our website to discuss product information, custom designs, orders, and delivery arrangements.